Intermedia Unite Phone Service VoIP

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What is Intermedia Unite?

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Intermedia Unite Plans and Pricing

Find out which Intermedia Unite plan is right for your business

	UNITE PRO	UNITE ENTERPRISE
Mix and match	•	•
Free Device	•	•
Number of concurrent endpoints	5	5
Mobile apps	•	•
Desktop app	•	•
Unlimited calling Click for more details	•	•
Auto Attendant	•	•
Call Pickup	•	•
Caller ID	•	•
Call transfer, Call Hold, 3-way calling, Music on hold	•	•
Paging	•	•
Call park/Pickup	•	•
Intercom	•	•
SPAM Call blocking/tagging	•	•
911 admin notification	•	•
Voicemail	•	•
Voicemail transcription	•	•
Call recording	•	•
Receptionist mode	•	•
Web fax	•	•
ARCHIVING
Unite	Additional Charge	Additional Charge
COLLABORATION & PRODUCTIVITY
Presence detection	•	•
Team messaging	•	•
Business SMS	•	•
AI Assistant	•	•
File backup, sync and share	50 GB	200 GB
Exchange Mailbox		•
VIDEO MEETINGS AND CONFERENCING
HD video conferencing	100 Participants	200 Participants
HD audio conferencing	200 Participants	200 Participants
Screen sharing	100 Participants	200 Participants
Max videos on screen	100	100
Meeting transcription	•	•
Unlimited recordings	•	•
Screen annotation	•	•
Transcriptions & meeting insights	•	•
UNITE ENVISION ANALYTICS
QoS Dashboard	•	•
Call History	•	•
Supervisor Analytics	•	•
Wallboards	•	•
Detailed contact center analytics	•	•
UNITE EXTEND INTEGRATIONS
Active Directory	•	•
Chrome (click to call), G Suite integration, Outlook integration, Slack (meeting integration), Outlook/ Office 365 (meetings integration), Generic CRM screen pop	•	•
Sugar CRM, Zoho CRM, Zendesk	•	•
Salesforce, Service Now, NetSuite, MS Dynamics		•
CALL AND CONTACT CENTER
Agent Log in and Log out	•	•
Call Queuing, Configurable Wrap up time, Configurable agent removal from the queue, Greetings Management	•	•
Advanced Hunt Groups	•	•
Wall boards, Scheduled Reports, Graphical Reports, Real time Status	•	•
Supervisor functions (Monitor, whisper, barge)	•	•

PBX Phone System

PBX phone system is a cloud-based phone system with an integrated combination of 90+ enterprise-grade features along with industry-leading network call quality and uptime. System management and call reporting features are handled from a single web-based portal.

Team Chat and Business SMS

With the Intermedia Unite Desktop and Mobile Apps, team members can send and receive chat messages and attachments (both individual and group chats) and send and receive text messages to colleagues and customers. All chat and Business SMS messages are instantly synchronized across all devices. Users can pin favorites to the top of their contact list and access full contact chat history at any time.

Desktop App

The free Intermedia Unite Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, send chats and text messages, place and receive calls, share screens, start video calls and share files—all from one application. Available as a downloadable app for PC or Mac®.

Mobile App

The Unite mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, send chats and text messages, sync contacts from their mobile device and manage voicemails all from one application—anytime, anywhere.

Remote Office

Intermedia’s preconfigured phones can be plugged into any location that has a broadband network connection. Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company.

Fax

Intermedia WebFax is a “virtual” fax service that allows users to receive and manage online faxes via the web. Transmits faxes directly from a Windows®-based PC. Senders simply dial the WebFax number from their fax machine, as they normally would.

Phones

Intermedia Unite phones are plug-and-play, delivered pre-configured to work seamlessly with the Unite service. No technical expertise or technician required. Includes world-class manufacturers such as Polycom, Cisco, and Yealink, with several models to choose from to meet any business need. See a full list of our VoIP phones and devices.

Voicemail

Intermedia Unite virtual voicemail can be managed and accessed according to user needs. Manage and check voicemail online from the desktop phone, or through the mobile app. Transcribed voicemail messages can be sent via email or viewed on the mobile app. Voicemail can be received or forwarded as a downloadable email attachment.

Screen Sharing

Screen share online with the computer desktop which can be shared with team members or externally, in real-time, improving collaboration and speed of decision making.

Set Your Availability (Presence Indicator)

Intermedia desk phones and applications include presence - the ability to see whether your company contact is available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes presence information. The Intermedia desktop and mobile apps display status availability information alongside each contact in the Active Directory.

Video Conferencing

Use HD video conferencing to organize face to face meetings which helps to eliminate unnecessary travel and empowers teams with remote members to be more productive.

File Backup and Collaboration

Securely backup and store your important files online with confidence and share them across teams internally or outside your company instantly.

Receptionist View

Receptionists and administrative assistants can now view the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail.

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Top-tier super-secure datacenters

Intermedia’s Voice Cloud is hosted in geographically dispersed, highly secure and monitored datacenters by top tier certified providers.

Each of Intermedia’s world-class datacenters adheres to strict standards in physical security. Each datacenter is closely monitored and guarded 24/7/365 with sophisticated pan/tilt closed-circuit TVs. Secure access is strictly enforced using the latest technology, including electronic man-trap devices between lobby and datacenter, motion sensors and controlled ID key-cards. Security guards are stationed at the entrance to each site.

The Unite network is protected from intrusion.

Intermedia uses multiple redundant, enterprise-class firewall systems to help prevent unwarranted intrusions and to help ensure only authorized users access your cloud environment. This purpose-built security system integrates firewall, VPN and traffic management.

We also run multiple intrusion protection systems (IPS) (both host and network) to help detect and deter malicious network traffic and computer usage that often cannot be caught by a conventional firewall. The system monitors for unusual traffic patterns and alerts system administrators of any suspicious behavior.

IPS can also help prevent network attacks against vulnerable services; data driven attacks on applications; host-based attacks such as privilege escalation; unauthorized logins and access to sensitive files; and malware (e.g. viruses, Trojan horses, and worms).

Other network security highlights:

• Commercial-grade edge routers are configured to resist IP-based network attacks
• Intermedia subscribes to Distributed Denial of Service (DDoS) protection through a leading provider of network security
• Production network is physically and logically separated with highly restricted access and multiple authentication levels
• Operational functions include: monitoring, system hardening, and vulnerability scans

Security & Compliance

• CPNI
• PCI-DSS
• SOC-2
• GDPR

• HIPAA

Employee security

Every Intermedia employee, regardless of role, undergoes a rigorous background check. Employee access to passwords, encryption keys and electronic credentials is strictly controlled using two-factor authentication and role-based access control. Access to servers is restricted to a limited number of authorized engineers and monitored regularly.

Authentication and access

Intermedia has established a number of stringent policies and procedures to authenticate a caller’s identity during support and service calls. These policies and procedures help protect confidential information belonging to your account and to your users by helping to ensure that only authorized members of your team are given access to our services. In addition, our online control panel enables administrators to fully control access to services and administrative functions.

Dedicated security staff and monitoring

Intermedia employs dedicated, full-time security staff who are certified in information security. This team is involved with all aspects of security, including log and event monitoring, incident response, managing intrusion detection systems (both host and network), perimeter defense, service and architecture testing, and source code reviews.

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Disclaimer: Information may not be accurate, price may change anytime or may change at any time. Access Scanning is just a re-seller, manufacturer owns rights and trademarks of software. Description was provided by manufacturer.

*Product and feature availability may vary by region.